Privacy Notice

Privacy Notice for Waterside Holiday Breaks

Effective Date: 13/06/2023

At Waterside Holiday Breaks, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Notice explains how we collect, use, disclose, and protect your personal data when you use our website to book a Norfolk Broads holiday. We encourage you to read this notice carefully to understand our practices regarding your personal information.

Information We Collect:
1.1. Personal Information: We may collect personal information such as your name, email address, postal address, phone number, and payment details when you make a booking or register for an account on our website.

1.2. Communication Data: We may collect information that you provide to us when you contact us via email, phone, or through our website, including your name, email address, and any other information you choose to provide.

1.3. Usage Data: We automatically collect certain information about your visit to our website, including your IP address, browser type, device type, pages visited, and the duration of your visit. This information helps us analyse trends and improve our website’s performance and functionality.

Use of Personal Information:
2.1. Provision of Services: We use your personal information to process and fulfil your bookings, including sending booking confirmations, providing access instructions, and managing your reservations.

2.2. Communication: We may use your contact information to communicate with you about your bookings, respond to your inquiries, and provide you with important updates or information related to your Norfolk Broads holiday.

2.3. Marketing: With your consent, we may use your personal information to send you promotional offers, newsletters, and marketing communications related to our services. You can opt out of receiving such communications at any time.

2.4. Internal Operations: We may use your personal information for internal purposes, such as data analysis, improving our website, enhancing our services, and ensuring the security and integrity of our systems.

Data Sharing and Disclosure:
3.1. Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, including payment processors, accommodation providers, and marketing agencies. These service providers are bound by strict confidentiality and data protection obligations.

3.2. Legal Compliance: We may disclose your personal information if required to do so by law or if we believe that such disclosure is necessary to comply with legal obligations, protect our rights or safety, or investigate fraud or security breaches.

Data Retention:
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law. We will securely delete or anonymise your personal data when it is no longer needed.

Data Security:
We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

Your Rights:
You have certain rights regarding your personal information, including the right to access, correct, or delete the data we hold about you. You may also have the right to object to or restrict certain processing activities. To exercise your rights or if you have any questions or concerns about our privacy practices, please contact us using the details provided below.

Changes to this Privacy Notice:
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We will post the updated version on our website and indicate the effective date of the revision. We encourage you to review this notice periodically for any updates.

Contact Us:
If you have any questions, comments, or requests regarding this Privacy Notice or our privacy practices, please contact us at:

Waterside Holiday Breaks Address: Broads Haven Marina, Bridge Road, Potter Heigham, NR29 5JF Email:

Thank you for choosing Waterside Holiday Breaks. We are committed to safeguarding your privacy and providing you with a secure and enjoyable booking experience.